UK Government must step up to fight Ticket Touts

 

The New York State Assembly has criminalised the use of ticket ‘bots’, or automated ticket-buying software. 

Stuart Cain, managing director at The Ticket Factory, says it’s time for the UK to follow suit and declare a war on online touts.

“Last month, a report was published highlighting the problem of ticket touting. You’d think this report would have been welcome news to the industry but for me, it was yet another kick in the teeth for artists and true sports or music fans."

“Ticket touting has evolved drastically over the years. It’s no longer the stereotypical ‘dodgy dealer’ trying to flog you a ticket outside the venue – these are global, well-financed organisations and cyber-warriors that we’re dealing with." 

“At The Ticket Factory, we’re fighting a war with ticket touts on a daily basis and have invested significant resource into trying to combat the issue. We’ve implemented intelligent software to actively look to block malicious attacks and fraudulent activity without damaging the sales process for genuine fans." 

“We also have a pioneering partnership with Twickets – an ethical secondary ticketing agency that allows genuine fans to buy and sell tickets to events that they can no longer attend at face value so nobody loses out.