The New York State Assembly has criminalised the use of ticket ‘bots’, or automated ticket-buying software.
Stuart Cain, managing director at The Ticket Factory, says
it’s time for the UK to follow suit and declare a war on online touts.
“Last month, a report was published highlighting the
problem of ticket touting. You’d think this report would have been
welcome news to the industry but for me, it was yet another kick in the
teeth for artists and true sports or music fans."
“Ticket touting has evolved drastically over the
years. It’s no longer the stereotypical ‘dodgy dealer’ trying to flog
you a ticket outside the venue – these are global, well-financed
organisations and cyber-warriors that we’re dealing with."
“At The Ticket Factory, we’re fighting a war with
ticket touts on a daily basis and have invested significant resource
into trying to combat the issue. We’ve implemented intelligent software
to actively look to block malicious attacks and fraudulent activity
without damaging the sales process for genuine fans."
“We also have a pioneering partnership with Twickets –
an ethical secondary ticketing agency that allows genuine fans to buy
and sell tickets to events that they can no longer attend at face value
so nobody loses out.
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